Discover more in our FAQ
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How long does shipping take?
How long does shipping take?
Within India:
- Metro cities: 2-3 business days
- Tier 2 cities: 3-4 business days
- Tier 3 cities & rural areas: 5-7 business days
Orders placed before 2 PM ship same day. Orders after 2 PM ship next business day.
Tracking: You'll receive a tracking number via email/SMS within 24 hours of order placementan take 10-15 business days, depending on the destination and customs processing times. You will receive a tracking number once your order has shipped so you can monitor its progress.
Do you offer free shipping?
Do you offer free shipping?
YES! Free shipping on all orders above ₹499.
Orders below ₹499: Flat ₹49 shipping charge.
Do you ship to my area?
Do you ship to my area?
We ship to all Indian states and Union Territories, including:
- Kashmir to Kanyakumari
- Remote areas (additional 1-2 days)
- Islands (Andaman, Lakshadweep - 7-10 days)
Currently, we do NOT ship internationally.
What if I'm not home during delivery?
What if I'm not home during delivery?
Our courier partners will attempt delivery 3 times. If unsuccessful, the package returns to us, and we'll contact you for redelivery (₹99 redelivery fee applies).
Pro tip: Provide accurate phone number so delivery person can call you.
Do you offer gift wrapping?
Do you offer gift wrapping?
YES! Select "This is a gift" at checkout for:
- Premium gift box (₹500 value - FREE)
- Handwritten gift message card
- No prices visible on packaging
- Gift receipt for exchanges
What payment methods do you accept?
What payment methods do you accept?
1. Credit/Debit Cards (Visa, Mastercard, RuPay, Amex)
2. UPI (Google Pay, PhonePe, Paytm, BHIM)
3. Net Banking (all major banks)
4. Wallets (Paytm, PhonePe, Mobikwik)
5. Cash on Delivery (COD) - ₹50 extra charge
COD available for orders up to ₹5,000.
Is my payment information secure?
Is my payment information secure?
100% secure. We use:
- 256-bit SSL encryption
- PCI-DSS compliant payment gateway
- We NEVER store your card details
What is your return policy?
What is your return policy?
90-DAY MONEY-BACK GUARANTEE
Use any product for up to 90 days. If you don't see results, we refund 100%.
No questions asked. No forms. No hassle.
Just email support@naturenuskha.com with:
- Order number
- Reason (optional, but helps us improve)
Refund processed within 24 hours to original payment method
Can I exchange a product?
Can I exchange a product?
YES!
Unopened products: Exchange within 30 days of delivery (free)
Opened products (used <25%): Exchange within 7 days (free)
Wrong product received: Exchange free, we cover return shipping
Email us at support@naturenuskha.com to initiate exchange.
How long until I receive my refund?
How long until I receive my refund?
Refund timeline:
- Processed by us: Within 24 hours of your request
- Appears in your account: 5-7 business days (bank processing time)
UPI/Wallet refunds are faster (2-3 days).
Do I need to return the product for a refund?
Do I need to return the product for a refund?
NO!
Keep the product, gift it, or dispose of it. We don't require returns for refunds.
Why? Return shipping is expensive and environmentally wasteful. If it didn't work for you, we'd rather you give it to someone who might benefit.
Are there any non-refundable items?
Are there any non-refundable items?
Gift cards are non-refundable (but never expire).
Everything else - products, bundles, subscriptions - is 100% refundable within 90 days.
Are your products 100% natural?
Are your products 100% natural?
YES. Every active ingredient is botanical.
What we NEVER use:
❌ Parabens
❌ Sulfates (SLS/SLES)
❌ Synthetic fragrances
❌ Mineral oil
❌ Silicones
❌ Phthalates
❌ Formaldehyde
What we DO use:
✅ Cold-pressed oils
✅ Steam-distilled essential oils
✅ Ayurvedic herb extracts
✅ Natural preservatives (Vitamin E, rosemary extract)
Are your products tested?
Are your products tested?
YES. Every batch undergoes:
Internal testing:
- pH testing
- Viscosity testing
- Stability testing
- Microbial testing
Third-party testing:
- Heavy metal screening (no lead, mercury, arsenic)
- HPLC (confirms botanical concentration)
- Certificate of Analysis (COA) included with every bottle
Clinical testing:
- Efficacy studies conducted with SRM Govt Ayurvedic College
- Results published (see Clinical Studies page)
Are you cruelty-free?
Are you cruelty-free?
100% CRUELTY-FREE.
We are PETA-certified. We have NEVER tested on animals, and we never will.
Are your products vegan?
Are your products vegan?
YES! All Nature Nuskha products are 100% vegan.
No animal-derived ingredients. No beeswax, honey, lanolin, or milk proteins.
Can I use your products during pregnancy/breastfeeding?
Can I use your products during pregnancy/breastfeeding?
YES! All our products are pregnancy and breastfeeding safe.
We use only natural botanicals with centuries of safe use. No synthetic chemicals, no retinoids, no essential oils that are contraindicated during pregnancy.
That said: Always consult your OB/GYN before starting any new product during pregnancy. Every pregnancy is different.
Most popular with expecting mothers: Vitamin E Oil (stretch mark prevention), Hair Oil Plus, Kumkumadi Oil.
Can children use your products?
Can children use your products?
Ages 12+: All products safe
Ages 5-12: Hair oils and Vitamin E oil safe (avoid essential oils)
Under 5: Consult pediatrician first
Our products are potent. For young children, we recommend patch testing and using half the recommended amount.
How long do your products last after opening?
How long do your products last after opening?
Once opened:
- Hair oils: 12 months
- Face oils (Kumkumadi, Vitamin E): 12 months
- Shampoos: 12 months
- Essential oils (Rosemary): 18 months
- Hair Mist: 10 months
Storage tip: Keep in cool, dark place. Close caps tightly. Our amber glass bottles protect from UV degradation.
Do I need to refrigerate products?
Do I need to refrigerate products?
NO refrigeration needed.
Store at room temperature (15-30°C) away from direct sunlight. Bathroom cabinets are fine (avoid windowsills).
Do your products contain allergens?
Do your products contain allergens?
Common allergens in our products:
- Sesame (in Kumkumadi Oil base)
- Tree nuts (some hair oils contain almond/walnut)
We do NOT use:
- Gluten
- Soy
- Dairy
- Eggs
Allergies? Check ingredient list on product page before purchasing. Email us if you need clarification on specific ingredients.
Do you have nut-free options?
Do you have nut-free options?
YES! Nut-free products:
- Rosemary Essential Oil (100% rosemary)
- Vitamin E Oil (from wheat germ, not nuts)
- Onion Shampoo
- Hair Mist
Check product pages for full ingredient lists.
Do your products contain fragrance?
Do your products contain fragrance?
No synthetic fragrances.
Our products have natural scents from the botanical ingredients:
- Rosemary Oil smells like rosemary (herbal, camphoraceous)
- Kumkumadi smells like saffron + sandalwood (earthy, warm)
- Onion Shampoo has mild onion scent (fades after rinsing)
Sensitive to scents? Try Vitamin E Oil (virtually odorless).
Where can I see full ingredient lists?
Where can I see full ingredient lists?
Every product page includes complete ingredient list in order of concentration.
We believe in radical transparency. No "proprietary blends" hiding poor quality ingredients.
What does "GMP Certified" mean?
What does "GMP Certified" mean?
GMP = Good Manufacturing Practices
It's a pharmaceutical-grade quality system ensuring:
- Clean, contamination-free facility
- Batch-to-batch consistency
- Documented quality controls
- Trained staff following SOPs
- Regular audits
Our GMP certification means: Every bottle meets the same strict standards as pharmaceutical products.
How long until I see results?
How long until I see results?
Timeline varies by concern:
HAIR FALL:
- Reduced shedding: 14-21 days
- Significant reduction (80%+): 30-45 days
- New baby hair growth: 60-90 days
HAIR GROWTH:
- Visible new hair: 8-12 weeks
- Noticeable length increase: 3-4 months
- Full transformation: 6-9 months
FACE (Anti-Aging/Pigmentation):
- Improved texture/glow: 1-2 weeks
- Visible dark spot fading: 4-6 weeks
- Significant wrinkle reduction: 8-12 weeks
- Deep melasma fading: 4-6 months
SCARS:
- Fresh scars (<6 months old): 4-8 weeks
- Old scars (>1 year): 3-6 months
- Keloid/raised scars: 6-12 months
Remember: Hair growth cycles and skin cell turnover take time. Trust the process.
How often should I use products?
How often should I use products?
Hair oils: 2-3x per week (leave overnight)
Face oils (Kumkumadi): Every night
Vitamin E Oil: Daily (face) or 2x/day (scars)
Rosemary Oil: 3-4x per week
Shampoo: 2-3x per week (over-washing strips oils)
Hair Mist: Daily (morning application)
Golden rule: Consistency beats intensity. Better to use correctly 3x/week than sporadically daily.
How much product should I use per application?
How much product should I use per application?
Hair Oil (long hair): 8-10 drops
Hair Oil (short/medium): 5-6 drops
Kumkumadi (face): 4-5 drops
Vitamin E (face): 2-3 drops
Vitamin E (scars/eyes): 1 drop per area
Rosemary (scalp): 10-15 drops
Shampoo: Coin-sized amount
Hair Mist: 4-5 pumps
More ≠ Better. Correct amount applied consistently beats excessive application.
Can I use multiple products together?
Can I use multiple products together?
YES! Our products are designed to work synergistically.
Popular combinations:
Hair Fall System:
- Night: Hair Oil Plus (leave overnight)
- Morning: Hair Mist (before styling)
- Cleanse: Onion Shampoo (2-3x/week)
- Boost: Rosemary Oil (scalp massage 3x/week)
Anti-Aging Face:
- Night: Kumkumadi Oil (full face)
- Eyes: Vitamin E Oil (under-eyes)
Application order: Thinnest to thickest consistency.
What if I experience irritation?
What if I experience irritation?
STOP USING immediately.
While rare (<2% of customers), some people may be sensitive to specific botanicals.
Steps:
- Stop product use
- Rinse area with cool water
- Apply plain coconut oil to soothe
- Email us at support@naturenuskha.com
We'll arrange immediate refund + help identify which ingredient caused reaction.
Prevention: Always patch test new products (inner forearm, wait 24 hours).
Can I use your products with prescription treatments?
Can I use your products with prescription treatments?
Generally YES, but consult your doctor first.
Known safe combinations:
- Our oils + prescription Minoxidil (use oils on opposite nights)
- Kumkumadi + prescription tretinoin (buffer with 20-min gap)
Avoid combining:
- Essential oils + topical steroids (without doctor approval)
- Our products + other essential oils (can cause sensitivity)
When in doubt: Ask your dermatologist or email us.
Do I need an account to order?
Do I need an account to order?
NO! Guest checkout available.
But creating an account gives you:
- Faster checkout (saved addresses)
- Order history tracking
- Exclusive member-only deals
- Early access to new products
- Birthday discount (15% off)
I forgot my password. How do I reset it?
I forgot my password. How do I reset it?
- Go to Login page
- Click "Forgot Password?"
- Enter your email
- Check email for reset link (arrives within 2 minutes)
- Create new password
Still not working? Email support@naturenuskha.com
Can I change my shipping address after ordering?
Can I change my shipping address after ordering?
Before shipping: YES, email us immediately at support@naturenuskha.com
After shipping: NO, but you can:
- Contact courier to redirect (may incur fees)
Refuse delivery → product returns to us → we reship to correct address (₹99 fee)
I didn't receive my order confirmation email.
I didn't receive my order confirmation email.
Check:
- Spam/Promotions folder
- Make sure you entered correct email
Still missing? Email support@naturenuskha.com with your:
- Order number (from payment confirmation screen)
- Phone number used during checkout
We'll resend immediately.
Do you offer discount codes?
Do you offer discount codes?
YES! Get discounts via:
- First order: 15% off when you subscribe to newsletter
- Birthday month: 15% off (for account holders)
- Seasonal sales: 20-25% off (Diwali, New Year, etc.)
- Bundle savings: 15-26% off automatically
- Refer a friend: You get ₹200, they get 10% off
Current codes posted on: Homepage banner, Instagram (@naturenuskha), Email newsletter
How do I subscribe to the newsletter?
How do I subscribe to the newsletter?
Scroll to bottom of any page → Enter email in "Get 15% Off" box → Click Subscribe
You'll receive:
- Welcome email with 15% discount code (immediate)
- Weekly hair/skin care tips
- Exclusive product launches
- Members-only sales
We respect your inbox: Max 1 email/week. Unsubscribe
anytime with one click.
