100% Money-Back Guarantee
At Nature Nuskha, we stand by the quality and effectiveness of our hair care and skin care products. Your satisfaction is our top priority. If you don’t see the expected results within 30 days of purchase, we’ve got you. covered with our hassle-free Money-Back Guarantee.
Eligibility
Raise a Money-Back request within 30 days from your order date.
Usage Requirement
* The product must be used no more than 50% of its total quantity.
(This ensures the product has been given a fair try, and helps us keep claims genuine.)
Refund Window
* Refund requests are valid only within 30 days of purchase.
* Requests made after this period will not be accepted.
⚠️ Important Notes
Refunds apply only to first-time purchases of each product.
Shipping charges are non-refundable. This policy is valid for purchases made only through our official website.
We’re Here to Help
If you have any questions or need assistance, our friendly support team is always happy to guide you on your self-care journey.
[care@naturenuskha.com]
How to Claim Your Refund
1. Contact our support team at [care@naturenuskha.com]
2. Provide your Order Number, Product Name, and a brief reason for your dissatisfaction.
3. Attach clear photos of the product showing the remaining quantity.
4. Once your claim is accepted, courier the remaining product along with its original packaging to:
Nature Nuskha : 251, 2nd Floor, Golden City Center, Near Prozone Mall, Chikalthana, Aurangabad, Maharashtra – 431007
5. After we receive the product, your refund will be processed to your original payment method within 4 business days.
Cancellation of an order
In case, you wish to cancel your order, please get in touch with the customer care either through mail at care@naturenuskha.com within 24 hours of the placement of your order. You can also cancel your order before it is shipped by logging in to “Your Account” section.
In case of cancellation of prepaid orders, refund of any amount paid, will be processed to the source of payment, within 7-10 business days as per our Exchange / Return policies.
Exchange / Return policy
Though we strive to give you a great customer experience each time you shop with us, but since the products cannot be used by other customers, upon return due to hygiene factors, we don’t accept return of the products once order is delivered.
However, In case of quality issue with the product like leakage, broken seal or receipt of damaged/different products, we can initiate an exchange order. All you need to do is give us a call within 24 hours of delivery. Our customer care details are drop us an email at care@naturenuskha.com
Exchange of products will be accepted within 15 days from delivery, only if the products are returned in sealed condition with the tags /labels intact and in their original packaging, in an undamaged condition and subject to following terms:
- Exchange / replacement for goods/ merchandise are subject to inspection and checking by nature nuskha.
- Any damages to the product due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
- Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Once your exchange/replacement request has been accepted, the exchange / refund process will be completed within 15 business days, subject to picking & product inspection. Quest Retail Private Limited reserves the right to refuse exchange, should it be found that the product has been used.
- Further for of the products, Quest Retail Private Limited will issue Credits Notes. These Credit Notes can be utilized on a future purchase on the website.
- Special conditions for promotional offers may override this Exchange/ Returns Policy. The same would be clearly displayed along with such promotional offer.
- The final price of exchanged products should be equal to or more than the price of such exchanged items.
- In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card or other payment options that the Company may provide.
- We try our best to arrange the reverse pick-up from your address provided. However, in rare case you might have to courier the product to our address at: